Spectrum Reach® provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at .

SUMMARY

The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience.

Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes.

Spectrum Reach’s Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you’ll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.

DUTIES & RESPONSIBILITIES

As an Advertising Operations Specialist on the programming team at Spectrum, you will manage the foundation of linear schedules for enterprise databases, supporting daily and high profile event break formats and allocations. This role is critical for ensuring the accuracy of sellable inventory. Your efforts will help streamline workflows and support teams in delivering effective advertising solutions for clients, making a direct impact on customer satisfaction and business results.

• Coordinate and download daily programming files.
• Efficiently retrieve and process daily network programming grids and schedules from various content providers to ensure the most up to date linear ad schedules.
• Linear Ad Inventory Allocation.
• Manage the precise allocation of commercial breaks to lines of business within linear programming.
• Ensure High Profile Events receive special allocations designed to maximize revenue.
• Conduct audit of schedules to verify breaks are correctly assigned to appropriate lines of business and that programming formats are up to date.
• Multi-system proficiency and cross team coverage.
• Acquire and maintain knowledge of all distinct traffic systems to provide seamless out of office coverage; identify and master the unique nuances of each system to ensure consistency with allocations.
• Logical nesting of video series to defined categories, ensuring content is accurately grouped for the streaming platform.
• Accurate data entry of critical variables including specific dates, start/end time, and network designations.
• Communicate programming functions and capabilities to internal and external customers
• Monitor and react to emails for network format changes or allocation requests

QUALIFICATIONS

• Experience working in an office environment highly preferred
• Experience in Media a plus
• Proficiency in Microsoft Office, especially Excel, Word and Outlook

• Attention to detail: High level of precision required for managing complex allocations across different lines of business.
• Analytical thinking: Perform daily comparisons between network provided files and internal traffic system to pinpoint conflicts, such as break length mismatches. Investigate and resolve file ingestion errors where programming files fail to match the traffic system's existing linear structure.
• Time Management: Ability to thrive in a high pressure environment with strict daily deadlines.
• Root Cause Analysis: Ability to trace an allocation issue back to whether it was a vendor file error, manual traffic entry, or a network schedule shift.

• Skilled in reading, analyzing and interpreting business periodicals, journals, technical procedures and regulations
• Effective presenter and communicator with managers, clients and customers
• Familiarity with traffic systems and sales automation software a plus
• Flexibility to accommodate occasional after hours work.

EDUCATION

Bachelor’s degree or equivalent work and/or education experience