Application Support Analyst Job at ESG Consulting, Nashville, TN

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  • ESG Consulting
  • Nashville, TN

Job Description

Application Support Specialist (Onsite Nashville, TN | Contract until March 2028)

Contract Duration: Through March 2028

We are seeking a detail-oriented Application Support Specialist to provide hands?on system and user support for critical business applications, including LARS and Zendesk.

Key Responsibilities


  • Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
  • Respond to and resolve system?related tickets such as password resets, workflow changes, and access issues.
  • Manage user permissions, workflows, and automations within supported applications.
  • Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
  • Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.


Required Skills & Experience
  • 25 years of experience in application or technical support, preferably within enterprise environments.
  • Hands?on experience with Zendesk, ServiceNow, or similar ticketing systems.
  • Strong understanding of workflow configuration, access management, and basic automation principles.
  • Excellent documentation and communication skills.
  • Ability to troubleshoot issues efficiently and collaborate effectively in a team?oriented setting.


Preferred Qualifications
  • Experience supporting LARS or comparable licensing/regulatory applications.
  • Familiarity with SharePoint documentation and record?keeping processes.
  • Background in working with government, education, or compliance?based systems.



Seniority Level

Mid?Senior level

Employment Type

Contract

Job Function

Information Technology

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Job Tags

Contract work,

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