Job Description

Application Support Specialist (Onsite Nashville, TN | Contract until March 2028)

Contract Duration: Through March 2028

We are seeking a detail-oriented Application Support Specialist to provide hands?on system and user support for critical business applications, including LARS and Zendesk.

Key Responsibilities

• Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
• Respond to and resolve system?related tickets such as password resets, workflow changes, and access issues.
• Manage user permissions, workflows, and automations within supported applications.
• Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
• Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.

Required Skills & Experience

• 25 years of experience in application or technical support, preferably within enterprise environments.
• Hands?on experience with Zendesk, ServiceNow, or similar ticketing systems.
• Strong understanding of workflow configuration, access management, and basic automation principles.
• Excellent documentation and communication skills.
• Ability to troubleshoot issues efficiently and collaborate effectively in a team?oriented setting.

Preferred Qualifications

• Experience supporting LARS or comparable licensing/regulatory applications.
• Familiarity with SharePoint documentation and record?keeping processes.
• Background in working with government, education, or compliance?based systems.

Seniority Level

Mid?Senior level

Employment Type

Contract

Job Function

Information Technology

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