Job Description

At Medtronic, the Associate Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field based role. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. Responsibilities may include the following and other duties may be assigned: Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems; Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products; Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics; Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues; Maintains a working knowledge of competitive products; Educates and trains physicians, hospital personnel and office staff on products and therapies through one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia; Assists Management and Sales Training department in education/training of new employees in the district; Complies with required event reporting and documentation utilizing Medtronic technology tools; Accountable for placing orders with customer service for pending purchase orders and product replacement; Expected to work with materials management to collect POs for cases covered within the territory/district; Responsible for managing inventory provided for case coverage, including timely transactions when product is used, sold or transferred, maintaining cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold; Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level; Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s); Visits accounts to replenish literature and establishes/maintains relationships with office staff; Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly; Manages business expenses and budget effectively and in given timeframe; Ensures personal understanding of all quality policy/system items that are personally applicable; Completes all new hire therapy trainings as directed by medical education; Completes all corporate compliance training prior to date due; Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager; Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager. Qualifications include a High School Diploma or GED with minimum 4 years clinical or medical sales experience, or an Associate’s Degree with minimum 2 years clinical or medical sales experience, or a Bachelor’s degree. Nice to have qualifications include Bachelor's degree in a health care related field, Master’s degree, Registered nurse or HCP with experience in a sterile environment, Clinical experience with implantable neurological products and patient care, Experience in servicing medical personnel on product use, Experience with a medical device or pharmaceutical company, and clinical experience in neurology, neurosurgery, orthopedic, operating room, pain management, or home health care. Other job requirements include ability to use healthcare universal precautions, work weekends, evenings, nights, and travel overnight, work autonomously, attend meetings and training, wear protective lead apron, lift up to 40 lbs, and have a valid driver's license and active vehicle insurance policy. The role supports Medtronic's vision to be the world leader in Neuromodulation, improving patient lives through innovative solutions.

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