Job Description

2 Js Auto Transport Inc is a trusted and family-owned vehicle transportation company with a nationwide footprint. With over 10 years of experience in the logistics and auto shipping industry, were committed to providing our customers with dependable, fast, and professional vehicle transport services. We take pride in excellent communication and top-tier service and it all starts with our support team.Job OverviewWe are seeking a detail-oriented and customer-focused Chat Support Representative to join our growing remote team. In this role, you will be the first point of contact for customers via live chat and email, answering inquiries about vehicle transport services, quotes, shipping updates, and scheduling. You will help deliver a seamless and supportive experience that builds trust and long-term customer relationships.Key ResponsibilitiesProvide real-time chat support and timely responses to customer inquiries.Answer questions regarding transport quotes, scheduling, and delivery processes.Resolve customer issues or escalate to the appropriate team when necessary.Accurately document customer interactions in the CRM system.Assist in converting inquiries into transport bookings.Coordinate with dispatch and operations teams for service updates.Deliver a professional and friendly customer experience.QualificationsMinimum 1 year of experience in customer service or live chat support.Strong written communication skills and excellent grammar.Ability to multitask and manage several chats at once.Comfortable working with CRM tools and chat platforms (e.g., Zendesk, LiveChat).Reliable internet connection and personal device (laptop/desktop).Self-starter who can thrive in a remote team environment.Experience in auto transport or logistics is a plus.Bilingual (English/Spanish) is a bonus.BenefitsRemote work flexibilityCompetitive hourly ratePerformance-based bonusesSupportive and collaborative team cultureOpportunities for advancementPaid training and development
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2 Js Auto Transport Inc

Job Tags

Hourly pay, Remote job,

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