Job Description

Assistant Store Manager

The Assistant Store Manager will play a critical role in the day-to-day operations of the supermarket. This position is responsible for supporting the Store Manager in managing the overall performance of the store, ensuring excellent customer service, maintaining high standards in merchandising, and leading a team to achieve sales goals.

Responsibilities

• Support the Store Manager in overseeing daily operations, including opening and closing procedures, inventory management, and ensuring store standards are met.
• Supervise, train, and mentor store employees, providing guidance and support to ensure high levels of productivity and morale.
• Ensure that all customers receive exceptional service by addressing their needs, resolving complaints, and fostering a positive shopping environment.
• Maintain attractive and effective product displays, ensuring that shelves are well-stocked and that promotional materials are up to date.
• Assist in monitoring sales trends, implementing strategies to achieve sales targets, and driving store profitability.
• Ensure that the store complies with all company policies, health and safety regulations, and local laws.
• Assist with inventory control, including ordering, receiving, and managing stock levels to minimize shrinkage and waste.
• Provide regular reports on store performance, employee productivity, and other key metrics to the Store Manager.
• Engage with customers to understand their needs, offer product recommendations, and enhance their shopping experience.
• Other duties as assigned by supervisor

Key Attributes

• Strong ability to lead and motivate a team, fostering a collaborative and positive work environment.
• Dedicated to providing excellent customer service and resolving issues efficiently.
• Excellent organizational abilities, with a keen eye for detail in managing store operations and inventory.
• Strong problem-solving skills, able to think on their feet and handle challenging situations.
• Effective communicator with strong interpersonal skills, able to interact with both employees and customers.
• Flexible and able to adapt to changing priorities and demands in a fast-paced retail environment.
• Driven to meet and exceed sales targets, with a good understanding of retail sales strategies.
• High level of honesty and integrity, particularly in handling cash and confidential information.
• Ability to manage time effectively and prioritize tasks to ensure smooth store operations.
• Works well with others and contributes to a positive and productive team dynamic.

Supervisory Responsibilities

• Manages subordinate supervisors who supervise associates in all departments.
• Responsible for the overall direction, coordination, and evaluation of this unit.
• Directly supervises non-supervisory associates.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates.
• Addressing complaints and resolving problems.

Education and/or Experience

• High school diploma or general education degree (GED);
• One to three months related experience and/or training;
• Or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or associates of organization.

Mathematical Skills

• Ability to work with supermarket math concepts such as addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour.

Certificates, Licenses, Registrations

• First aid certification provided at store level
• CPR certification provided at store level
• Power industrial truck certification provided at store level

Recommended Equipment

• Slip resistant shoes with closed toe and heel
• Safety cutter
• Pallet jack
• Computer
• Uniform per store policy
• Associates may be required to use standard equipment including, but not limited to, power jack

Physical Demands

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Stoop
• Kneel
• Crouch
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Overhead lifting
• Taste or smell
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

Work Environment

Occasionally

• Extreme cold
• Extreme heat
• Wet or humid conditions
• Outside weather conditions
• Risk of electrical shock
• Work near moving mechanical parts

Noise Level

Regularly

• Moderate

Pay Range

$850 up to $1,400/week (IL Locations Only)

Benefits (eligibility based on full-time/part-time status)

• Medical, dental, and vision insurance
• Flexible spending accounts (medical and dependent care)
• Life insurance
• Voluntary benefits
• Paid time off
• Retirement plans
• Employee assistance program

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