Job Description

Job Description

Job Description

RemX is assisting a local client in Alpharetta, GA recruit for Call Center Representatives.

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations, placing orders for Gift Cards, Merchandise, and Apple Products.

This is a 6 month contract position.

We have multiple shifts available ranging from 6am-12am.  This position requires you to work onsite in Alpharetta, GA

Pay: $20

 

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality in an effort to increase the online adoption rate
• Provide assistance to customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• High School diploma or equivalent
• A bachelor’s degree is not required, but is a plus
• 1 year of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!
• Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential 

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Tags

Contract work, Work at office, Local area, Shift work, Night shift,

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