Job Description

EverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund.

EverHelp is a fast-growing outsourcing customer support project within the Genesis ecosystem. Since launching in 2021, we've been providing professional support services for international B2B and B2C clients. Last year, the project demonstrated a +82% annual growth rate and maintained an employee satisfaction rate above 90%.

We're currently expanding our team for one of our partners — the TCG project , and we're looking for a Customer Support Representative (German Desk) to join our international customer care team.
If you can put yourself in the customers' shoes, remain patient, empathetic, and cheerful — this role is for you!

Required experience and skills:

• 6+ months of experience аж Customer Support;
• German — C1 + (both written and spoken);
• English — B2–C1 ;
• Excellent communication and problem-solving skills with a professional and customer-oriented attitude;
• Strong empathy, active listening, and emotional intelligence;
• Ability to stay focused under pressure and manage multiple requests at once;
• Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

• Resolving all inbound and outbound support requests according to internal guidelines;
• Providing support via e-mail, chat, and phone;
• Escalating tickets to mentors and team leaders if necessary;
• Giving feedback on processes and sharing ideas to improve customer satisfaction;
• Optional special tasks for experienced agents (e.g. Social media support, reputation management).

Why EverHelp:

• A dynamic and international environment with constant development opportunities;
• 20 vacation days + 10 paid sick leaves;
• Flexible schedule options:
  8:00–16:30 (CET)
  12:00–20:30 (CET);
• 32% of our teammates obtained a new role during their first year, and 86% of our Team Leads were promoted from Customer Support positions.

Career growth opportunities:

• Quality Control Agent;
• Customer Support Team Lead.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment (2 hours to complete);
3. Interview with Hiring Manager.

Join EverHelp and become part of a team that turns customer service into an art!

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