Job Description

Customer Support Specialist

Enumerate is looking for a Customer Support Specialist to provide best in class support to customers. The ideal candidate is someone who understands the importance of an excellent customer experience. A Customer Support Specialist is a guru in handling customer support needs and feels confident being the face of Enumerate. They identify customer problems and decide when an issue must be escalated with the goal of providing superb customer service to our clients. This position is part of our Enumerate Central support team. This position is remote and requires that applicants are authorized to work in the United States.

Key Responsibilities

• Provide prompt, high-quality support for Enumerate Central
• Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
• Give solutions advice and guiding customers through the features and functions of a product.
• Use excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries.
• Keep a good working relationship with customers.
• Work in collaboration with other staff members to ensure that all company rules and regulations are consistently followed.
• Assess customers and communicating their feedback on the products with peers and leadership.
• Ensure appropriate customer follow-up to ensure that their technical problems are resolved.
• Other duties as assigned.

Skills, Knowledge & Expertise

• Required: a minimum of 2 years of proven experience in a customer experience position
• Preferred: proficiency in Microsoft Office and ZenDesk
• Preferred: experience with accounting and/or property management terminology
• Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver, a mindset for troubleshooting
• Customer experience trail blazer, an advocate for those they serve

Applicants must be located in the United States and be eligible to work without sponsorship.

About Enumerate

Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.

Enumerate was born from industry veterans joining together to operate under the most comprehensive end-to-end offering in the community association management market. As the only player offering a combination of SaaS, Services and Payments products, we are creating a modern, digitally native experience for both homeowners and property managers and are uniquely positioned for continued growth in a category that is already growing 25-30% YoY.

Our Hiring Process

Stage 1: Applied

Stage 2: Panel Interview

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