Customer Support Specialist Job at TITAN Aviation Fuels, New Bern, NC

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  • TITAN Aviation Fuels
  • New Bern, NC

Job Description

Join to apply for the Customer Support Specialist role at TITAN Aviation Fuels

Titan Aviation Fuels is seeking a motivated and customer-focused Customer Support Specialist to join our Atlas FBO Software team. In this role, you'll be the first point of contact for customers using our cloud-based point-of-sale system. You'll provide technical support, resolve customer issues, and ensure every client has a positive experience.

Overview

Responsibilities and qualifications for the role are listed below.

Responsibilities


  • Respond to customer inquiries via phone and email in a professional and timely manner.
  • Troubleshoot basic technical issues with POS systems, software and related hardware.
  • Guide customers through system features and best practices to maximize experience.
  • Document, track, and resolve issues using Zendesk and escalate complex cases as needed.
  • Collaborate with internal teams via Slack, Microsoft Teams, and Jira to ensure customer issues are handled effectively.
  • Maintain accurate records of customer interactions and follow up to ensure resolution.


Requirements
  • Strong customer service skills, including clear communication, patience, and problem-solving.
  • General computer literacy with the ability to learn new systems quickly.
  • Familiarity with troubleshooting POS systems or other cloud-based software. Experience in a customer support or technical support role (1+ years preferred).
  • Ability to manage multiple priorities while maintaining attention to detail.


Preferred Skills
  • Aviation industry knowledge is a bonus
  • Previous use of support tools like Zendesk, Jira or similar


What we offer
  • Flexible work environment
  • Supportive team culture with a customer-first mindset
  • Opportunity to work with an innovative cloud-based platform in the aviation fuel services industry


How to apply

Please send your resume and cover letter to: garrett.broyles@titanfuels.aero

Seniority level
  • Entry level


Employment type
  • Full-time


Job function
  • Other


Industries
  • Aviation and Aerospace Component Manufacturing




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Job Tags

Full time, Flexible hours,

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