Job Description

The Desktop Support Analyst is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise/desktop printer support, and providing 2nd level support to Help Desk for desktop related issues.

Responsibilities and Expectations

• Serve as a technical expert regarding all aspects of desktop support
• Responsible for responding to customer calls, troubleshooting, resolving technical issues
• Documentation of work and processes for compliance
• Proper change control practices to implement new technologies and changes
• Evaluate, install, and maintain PC’s, laptops, monitors, and printers
• Maintain asset tracking and proper inventories of hardware, software, and printer supplies
• Maintain software license compliance
• Perform basic administration of email accounts and simple Active Directory administration
• Maintain desktop environmental documentation
• Diagnose and trouble shoot issues within the desktop environment

Competencies

• Adheres to Safeguard’s core values
• Customer Service = Resolution
• Team Work
• Integrity
• Adaptability
• Communication
• Decision Making
• Adaptability
• Project Management
• Job Knowledge

Qualifications and Requirements

Applicable degree in Computer Science, IS/MIS or related field

Microsoft Certification (MCSE) or A+ certification preferred

Proficiency in installing and supporting hardware/software in a Microsoft environment

Proficiency in diagnosing and troubleshooting

Previous experience in a Terminal Services/Thin Client environment

Proficiency in desktop builds and imaging

Working knowledge in supporting desktop and enterprise printers

MAC experience preferred

Ability to multitask and take ownership of assignments

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