Job Description

About Us Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Job Summary The Director, Chart Research is primarily responsible for ensuring all client deficiencies are reviewed timely by directly overseeing the Chart Research Managers for ED and HM Essential Functions and Tasks Monitors employee performance for both volume and quality, coaches employees to ensure consistent growth, and manages direct reports PTO requests, timecards, and personnel records Develops and maintains Quality Assurance metrics, results, and expectations for the Chart Research team Collaborates with the Intake and Front End Projects team on new and existing clients for process improvements Signs off on Standard Operating Procedures, ensuring we are following best practices Approves Partner Portal access for Clients Ensures close, proactive, and ongoing communication with other departments within Ventra Presents held chart and exception updates to Ventra Leadership and Client Success teams Manages department work assignments and timeliness Works closely with the Horizon team on production escalations and issues Sets priority for the Chart Research tickets Creates system enhancements tickets with requirements for the Development team Proactively monitors client volumes and shifts assignments as needed to handle backlog processing Meets with clients as needed Performs special projects and other duties as assigned Education and Experience Requirements High School Diploma or GED At least two (3) years of experience in handing patient health information and/or medical records preferred At least one (3) year of supervisory/management/leadership experience preferred Knowledge, Skills, and Abilities Working knowledge of department roles and responsibilities Knowledge of medical terminology, anatomy and physiology, legal aspects of health information Knowledge of Electronic Medical Records (EMRs) Strong supervisory/management skills Ability to read, understand, and apply state/federal laws, regulations, and policies Ability to communicate with diverse personalities in a tactful, mature, and professional manner Ability to remain flexible and work within a collaborative and fast paced environment Basic use of computer, telephone, internet, copier, fax, and scanner Basic touch 10 key skills Basic Math skills Understand and comply with company policies and procedures Strong oral, written, and interpersonal communication skills Strong time management and organizational skills Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills Ventra Health Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services.These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. 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