Job Description

ERS?Service Center Manager - Kansas City

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Position Summary

This role delivers comprehensive leadership over the Service Centers operations, ensuring profitability, quality, and customer satisfaction while managing field staff performance and workflow.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure the Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly status reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Supervisory Responsibilities

1+ Operations Supervisor and/or Supervising Engineer.

Competencies

• Action Oriented Enjoys hard work; is action oriented and full of energy for the things that they see as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Building Effective Teams Creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
• Customer Focus Dedicated to meeting the expectations and requirements of internal and external customers; obtains first?hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
• Drive for Results Can be counted on to exceed goals; is consistently one of the top performers; very bottom?line oriented; steadfastly pushes self and others for results.
• Directing Others Good at establishing clear directions; sets stretching objectives; distributes workload appropriately; lays out work in a well?planned and organized manner; maintains two?way dialogue with subordinates on work and results.
• Organizing Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Qualifications

• Graduate Engineer BSEE or BSME with no prior experience, or relevant graduate of applicable engineering discipline.
• Electrical Technical School or Military equivalent training.
• Same or similar work experience in the Industrial Service Industry.
• Strong communication, supervisory, organizational, and managerial skills.
• Effective written and verbal communication with clients, peers, subordinates, and management.
• Strong computer skills: editing, formatting, using templates in Microsoft Word; internet research for standards/products/manufacturers; operation of computer?controlled test equipment.
• Willingness to travel overnight to cover field region and attend company meetings.
• Good judgment, dependable, and supervised projects with technical expertise and sound business management skills.
• Flexibility to work evenings, weekends, holidays, and night shifts.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.
• Frequently required to sit, climb, and balance; specific vision abilities required for close vision, distance vision, basic color differentiation, and the ability to adjust focus.
• Regularly lift and/or move up to 25 pounds; frequently lift and/or move 100?pound test sets.
• Valid Drivers License.

Core Principles

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Strategic Priorities

• Customer Focus
• Operational Excellence
• High?Performance Culture
• Innovation
• Financial Strength

Behaviors

• Own It
• Act With Urgency
• Foster a Customer?First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Work Authorization : Vertiv will only employ those who are legally authorized to work in the United States. This position does not offer sponsorship. Applicants with temporary visas such as E, F?1, H?1, H?2, L, B, J, or TN, or who require sponsorship, are not eligible.

Equal Opportunity/Affirmative Action Employer . Vertiv promotes equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, or disability.

To learn more about this role or to apply, visit Vertiv's career page at

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