Job Description

The Raising Cane's River Center / ASM GLOBAL has an open position located in Baton Rouge, LA. The position is responsible for coordinating client needs with building staff to proper setup and smooth operation of events. Essential Duties and Responsibilities include ascertaining client requirements for physical setup, security, ticketing, etc. to ensure the event runs as requested; initiating and distributing required paperwork to communicate client requirements to appropriate facility departments; overseeing event operations, outside contractors, third-party vendors, concessionaires, etc. during events to ensure that requirements are fully addressed and executed; ensuring facility rules, regulations, HR policies and procedures are enforced; interviewing, hiring, supervising and scheduling all part-time staff for the Event Services Department as necessary; checking-in part time staff for events ensuring timeliness, proper dress, posting positions for the event and conducting pre-event meetings; performing upkeep of the evaluation system for the part-time Event Services staff; assisting in the development and implementation of customer service training for all facility part-time and full-time staff; maintaining Event Services departmental records including applications, reports, timesheets, the company scheduling system and the time clock system; receiving, executing and distributing orders for electrical, phone and internet services for clients and exhibitors; assisting in compilation of any and all part-time Event Services employee paperwork needed for Human Resources; assisting Supervisors with the proper documentation to turn in to HR for any potential employee disciplinary actions; assisting in the inventory, organization, ordering and maintenance of Event Services equipment; assisting in general office administration duties; anticipating problems and developing appropriate solutions; investigating, analyzing and solving operational problems and complaints; observing and reporting facility repairs and maintenance as necessary; acting as point person for events and providing clients with updates as necessary for each event; processing Payroll utilizing ADP eTime; providing guidance and supervision to part-time and service staff during events; maintaining safe, secure, and sanitary working conditions and leaving work area in a clean and orderly fashion; abiding by all ASM GLOBAL Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures; serving as Manager on Duty; and other duties as assigned. Qualifications include a Bachelor's degree from an accredited college or university; two to three years related experience and/or training through event coordination or meeting planning or equivalent combination of education and experience preferred; customer/guest service experience; ability to work independently with minimal supervision; maintain effective working relationships; work effectively under pressure and stringent schedules; organize and prioritize work to meet deadlines; follow oral and written instructions and communicate effectively; ability to operate standard office equipment and personal computers using MS Windows, MS Excel, MS Outlook, MS Word, Celayix Scheduling System and E-Time Software; ability to stand/walk for the duration of shift and carry and lift according to industry standards; ability to work flexible hours including nights, weekends and holidays; physical requirements include feel and reach with hands and arms, walking, stooping, lifting up to 50 lbs., and standing for extended periods of time.

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