Job Description

Job Description:

• The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA).
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites.
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily Tasks (include but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remote connection/utilization
• Asset management skills
• Edge, Google Chrome, various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment.

Additional Responsibilities:

• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work.

Required Education, Skills and Experience:

• Associates degree (preferred), HS Diploma or GED Minimum Required.
• 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience.
• Excellent problem-solving and communication skills
• Proven experience in Windows OS deployment, especially Windows 11
• Basic knowledge of Command Prompt and PowerShell
• Willingness to learn & grow.

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Performance Expectations:

• Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service.
• The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
• This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.
• The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested).
• Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

IMPORTANT Notes:

• The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
• That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
• The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

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