Job Description

Job Title: Help Desk Support Specialist
Work Location: West Bath, ME 04530

Work Mode: 100% Onsite & Travel

Duration: 6 Months Contract with Possible Extension
Rate: $27.22/Hour on W2

Job Description
Position Summary


The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.


Job Duties
Provides in-person and remote technical support for staff and courtroom participants
Supports desktops, laptops, printers, scanners, and presentation software
Sets up and troubleshoots audio, video, document cameras, and listening equipment
Supports VOIP desk phones and hosts remote video proceedings as needed
Diagnoses and resolves Tier 1 technical issues and help desk tickets
Installs, repairs, and replaces courtroom and office technology statewide
Supports electronic recording hardware and software
Ensures secure and reliable operation of information systems
Maintains hardware inventory and equipment records
Assists with technical planning, procedures, work orders, and vendor coordination
Provides IT training to individuals and groups
Supports and learns multiple platforms (Windows, macOS, Zoom, Google, iOS, Android, Unix)



Knowledge, Skills & Abilities
Basic working knowledge of audio equipment
Experience supporting staff computers and devices across multiple platforms
Ability to work effectively in high-stress environments
Valid driver's license required
Strong ability to explain technical concepts in layman's terms
Ability to learn, retain, and apply technical training
Proven skills in planning, prioritizing, and managing competing tasks
Comfortable working with modern audio, video, and computer technologies
Outstanding communication and interpersonal skills
Excellent time management and customer service skills
Ability to manage projects through completion
Strong problem-solving and creative thinking abilities
Knowledge of legacy, current, and emerging technology systems



Required Skills
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.



Note: This position is 100% onsite and open to local candidates only. The role requires regular travel between court locations, and candidates must be able to use their personal vehicle for work-related travel. Mileage reimbursement will be provided in accordance with company policy.


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Job Tags

Contract work, Work at office, Local area, Remote work, Work from home,

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