Job Description

Job Description

Job Description

The Hotel Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, and finances. This includes all day-to-day restaurant and bar operations, as well as meeting and/or banquet functions. Achievement of food and drink sales, budget, and profitability targets is essential. Responsible for the hiring, training and discipline of all hotel staff.

ESSENTIAL DUTIES:

· This position will ensure that the goals of the hotel are communicated, understood, achieved and maintained by hotel staff.

· Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

· Responsible for creating an operating environment that assures consistent guest satisfaction.

· Responsible for monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.

· Responsible for preparation of property budget and forecasts.

· Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.

· Explains and manages financial activities. Reconcile all financial accounts.

· Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

· Responsible for initiating corrective action, when necessary.

· Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiating corrective action, as appropriate.

· Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.

· Coordinates efforts with the Director of Finance to prepare financial reports for management that clearly explain operational effectiveness, trends and variances.

· Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with federal and state law.

· Maintains an appropriate level of community public affairs involvement.

· Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

· Works with the Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

· Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

· Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

· Deals with the general public, customers, employees, union and government officials with tact and courtesy.

· Supervises all Department Heads.

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RESPONSIBILITIES AND AUTHORITIES:

· Plans and organizes the work of others.

· Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

· Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

· Write routine reports, correspondence, business letters, summaries, and reports

· Recruiting, interviewing, hiring, and training employees

· Rewarding and disciplining employees

· Addressing complaints and resolving problems

EDUCATION

· Post Graduate or Degree in Hotel Management or equivalent

KNOWLEDGE

· Previous experience in a hotel manager or AGM position in a Union Property with F&B

· 5+ years supervisory experience

SKILLS

· Fluency in job related English both verbal and non-verbal. Other languages a plus.

· Must possess strong communication skills both written and verbal, including the ability to communicate effectively via email

· Provide legible communication and directions.

· Basic word processing and spreadsheet skills

OTHER

· Must possess a gracious, friendly and caring demeanor

· Must have strong leadership skills

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