Job Description

Job Description

Job Description

This is a Monday through Friday role supporting our Highgate, Vermont team on the East Coast. The standard schedule would be 8:00AM to 5:00PM EST with a consideration for alternative scheduling options.

This position oversees the import process, either directly or indirectly through direct reports, and ensures compliance with U.S and foreign government laws and regulations.

• Guides customers through customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, tracking shipments and using the tariff coding system to classify shipments.
• Recommends routing and handling for exports/imports for customers and for customer prospects.
• Prepares all documents including: bills of lading, dock receipts, licenses, and consulate documents. Ensures all government (U.S. and other) required forms and information is compliant and appropriately provided to relative parties.
• Resolves customer problems accurately and professionally.
• Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry.
• Works closely with other departments including sales to pursue new sales leads, and discusses and sell sour various services with current clients and Operations to resolve issues as it pertains to Customs.
• Works with Customs to resolves problems.
• Responsible for the operation of the office when the manager is absent, unless the district manager is standing in for the manager.
• Provides written and oral instructions to direct reports; assigns duties and reviews work for accuracy and conformance to the Company’s policies and procedures.
• Assists subordinates as needed to complete the work of the department. Stays up-to-date on all customs and Deringer procedure changes.
• Performs additional duties as assigned by management.

• Must be a Licensed Customs Broker
• 3+ years of recent experience in customs brokerage
• Experienced in keying entries

Preferred Qualifications:

• Experience with special tariffs
• Prior PGA experience

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.

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