Job Description

Position Summary The Medical Assistant Supervisor oversees the daily patient care and coordination of activities that are delivered by teams of medical assistants and health care assistants supporting multiple pediatric subspecialty clinics. The Supervisor coordinates and oversees work assignments, trains and mentors clinical support staff, provides feedback on performance, completes performance evaluations, ensures relevant policies and procedures are implemented, participates in interview and hiring processes, and assesses, develops, and provides training for new and existing employees. In addition to supervisory responsibilities, the Supervisor acts as the primary ‘go‑to’ person for everyone in clinic, functions as a Medical Assistant on the clinic floor while providing ongoing support for all assigned clinical staff, and participates in clinic customer service and quality improvement initiatives. This position is part of the operations team responsible for pediatric ambulatory clinic services, works closely with Department of Pediatrics Management, and reports to the Outpatient Clinic Manager. Responsibilities Coordinates the work of clinical medical assistants and health care assistants to align with department mission, goals, and strategies. Supervises and coordinates the daily patient care and patient care coordination activities delivered by teams of medical assistants and health care assistants that support pediatric subspecialty clinics. Monitors workloads and makes adjustments as needed. Ensures adherence to pediatric subspecialty protocols in assigned areas. Advocates for efficient clinic workflow which includes patient or visit flow coordination, daily schedule review, and routine huddles with teams. Functions as a Medical Assistant III on the clinic floor, performing the essential functions outlined in the Medical Assistant job description. Assists with interviews, hiring of staff, and training of new and existing staff. Oversees professional development of the clinic medical assistant and health care assistant staff. Provides feedback on staff performance, assists in staff evaluations, and conducts individual monthly performance reviews. Enforces the written standards of practice, policies, and procedures; initiates corrective action as necessary. Regularly shadows, mentors, and provides feedback to each team member. Organizes and conducts regular team meetings. Ensures that staff are kept up to date on information and/or changes that are pertinent to their positions, assigned clinical areas, and/or employment. Help develop division specific competencies and training. Ensures adherence to subspecialty protocols in assigned areas. Generates the monthly Medical Assistant/Health Care Assistant work schedule. Monitors and approves time in Kronos. Approves or denies leave requests depending on clinic coverage and operational needs. Accurately reports time and attendance for each team member and escalates time and attendance concerns to the Outpatient Clinic Manager. Resolves problems and responds to complaints within scope of authority. Keeps Clinic Manager apprised of reported and potential problems. Provides cross supervisory coverage to other clinical teams when needed. Participates in clinic customer service improvement initiatives and quality improvement initiatives. Acts as a super user and trainer for the department EMR systems (iCentra, Epic, Intermountain Health Patient Portal). Working Conditions and Physical Demands This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects such as medical equipment while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients. Employees must be immunized according to CDC standards and hospital policy; limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Required Minimum Qualifications Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire. One of the following: Current ABO certification through the American Board of Opticianry. Current certification as a National Certified Medical Assistant (NCMA) through NCCT. Current certification as an NRCMA – Medical Assistant through the National Association for Health Professionals. Current certification as a Certified Medical Assistant (CMA) through AAMA. Current Clinical Medical Assistant Certification through NHA. Current certification to practice as a Paramedic in the State of Utah. JCAHPO certification as an Ophthalmic Technician (COT). JCAHPO certification as an Ophthalmic Assistant (COA). Current Advanced EMT certification with the State of Utah. Current certification as a Registered Medical Assistant (RMA) through AMT. Three years of related experience that is consistent with the certification or license held or equivalency (one year of education can be substituted for two years of related work experience). Preferred Qualifications Previous supervisory experience. Demonstrated proficiency in computer programs and electronic medical records (iCentra, Epic, Microsoft Office, and Outlook). Experience in scheduling and distributing staff in a clinic setting. Experience in training and mentoring clinical staff. Benefits Excellent health care coverage at affordable rates. 14.2% retirement contributions. Generous paid leave time. 11 paid holidays per year. 50% tuition reduction for employees, spouses, and dependent children. Flex spending accounts. University provided basic employee life insurance coverage equal to a salary of up to $25,000. Variety of elective insurance coverage, including life insurance, short and long‑term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet. Free transit on most UTA services. Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel. Professional development opportunities. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Requisition Number: PRN43616B Work Schedule Summary: Full‑time, 40 hours/week. Availability Monday – Friday 7:00 AM – 6:00 PM. Occasional evening and/or weekend hours may be required based on operational needs. Close Date: 2/18/2026 To apply, visit Benefits information is available at #J-18808-Ljbffr University of Utah

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