Job Description

PS Clinical Supervisor

The Medical Assistant Supervisor oversees the daily patient care and coordination of activities that are delivered by teams of medical assistants and health care assistants who support multiple pediatric subspecialty clinics. The Medical Assistant Supervisor supervises employees and processes by coordinating and overseeing work assignments; trains and mentors clinical support staff; provides feedback on performance and completes performance evaluations; ensures relevant policies and procedures are implemented; participates in the interview and hiring process; and assesses, develops, and provides training for new and existing employees. In addition to supervisory responsibilities, the Medical Assistant Supervisor acts as the primary 'go to' person for everyone in clinic, functions as a Medical Assistant on the clinic floor while providing ongoing support for all assigned clinical staff and participates in clinic customer service and quality improvement initiatives. This position is part of the operations team responsible for pediatric ambulatory clinic services. The Supervisor works closely with the Department of Pediatrics Management and reports to the Outpatient Clinic Manager.

The ambulatory group in the Department consists of 13 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children's Outpatient Services building (PCOS), Primary Children's Hospital (PCH) Riverton, PCH Layton, and some satellite clinics. The pediatric ambulatory clinics at PCH operate in clinic space that is leased from PCH and used in conjunction with PCH and other University and community pediatric providers. The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet
• Free transit on most UTA services
• Employee discounts on a variety of products and services
• Professional development opportunities

Additional benefits information is available at .

Responsibilities:

Essential Functions:

• Coordinates the work of clinical medical assistants and health care assistants to align with department mission, goals, and strategies.
• Supervises and coordinates the daily patient care and patient care coordination activities delivered by teams of medical assistants and health care assistants that support pediatric subspecialty clinics.
• Functions as a Medical Assistant III on the clinic floor, performing the essential functions outlined in the Medical Assistant job description.
• Assists with interviews, hiring of staff, and training of new and existing staff. Oversees professional development of the clinic medical assistant and health care assistant staff. Provides feedback on staff performance, assists in staff evaluations, and conducts individual monthly performance reviews.
• Regularly shadows, mentors, and provides feedback to each team member.
• Organizes and conducts regular team meetings.
• Help develop division specific competencies and training. Ensures adherence to subspecialty protocols in assigned areas.
• Generates the monthly Medical Assistant/Health Care Assistant work schedule. Monitors and approves time in Kronos. Approves or denies leave requests depending on clinic coverage and operational needs. Accurately reports time and attendance for each team member and escalates time and attendance concerns to the Outpatient Clinic Manager.
• Resolves problems and responds to complaints within scope of authority. Keeps Clinic Manager apprised of reported and potential problems.
• Provide cross supervisory coverage to other clinical teams when needed.
• Participates in clinic customer service improvement initiatives and quality improvement initiatives.
• Acts as a super user and trainer for the department EMR systems (iCentra, Epic, Intermountain Health Patient Portal).

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Working Conditions and Physical Demands:

Employee must be able to meet the following requirements with or without an accommodation:

This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients. Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Minimum Qualifications:

Required:

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
• One of the following:
• Current ABO certification through the American Board of Opticianry.
• Current certification as a National Certified Medical Assistant (NCMA) through NCCT.
• Current certification as an NRCMA Medical Assistant through the National Association for Health Professionals.
• Current certification as a Certified Medical Assistant (CMA) through AAMA.
• Current Clinical Medical Assistant Certification through NHA.
• Current certification to practice as a Paramedic in the State of Utah.
• JCAHPO certification as an Ophthalmic Technician (COT).
• JCAHPO certification as an Ophthalmic Assistant (COA).
• Current Advanced EMT certification with the State of Utah.
• Current certification as a Registered Medical Assistant (RMA) through AMT.
• Three years of related experience that is consistent with the certification or license held or equivalency (one year of education can be substituted for two years of related work experience).

Preferred:

• Previous supervisory experience.
• Demonstrated proficiency in computer programs and electronic medical records (iCentra, Epic, Microsoft Office, and Outlook).
• Experience in scheduling and distributing staff in a clinic setting.
• Experience in training and mentoring clinical staff.

Preferences:

Department Preferences:

• Two years of supervisory experience.

Type:

Benefited Staff

Special Instructions Summary:

Additional Information:

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran'

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