Job Description

Job Description

Job Description

About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.

We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.

About This Role:

We are looking for a talented and solutions-oriented individual to support our Park City homes and owners. This person will play a critical role in ensuring our Owners have the best possible experience, and will cover our Pacaso properties as we grow. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service.

What You'll Do:

• Create a welcoming environment for our Owners by ensuring their homes are well maintained through preventative maintenance and regular inspections
• Expect the unexpected: No two days are the same, but all will likely be spent traveling, and performing various maintenance tasks in our homes. Flexibility and adaptability is a must.
• Quickly solve for Owner-reported issues regarding maintenance, as needed
• Appliance troubleshooting
• Cable/Wi-Fi troubleshooting
• Basic HVAC repair
• Light plumbing
• Light electrical
• Basic pool maintenance
• Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items that will need to be performed both pre and post ownership
• Maintain a catalog for each Pacaso in your market along with some remote market support (OR, AZ, WY) detailing the equipment and systems in use to ensure quick service work in perpetuity
• Manage maintenance caseloads and vendor partnerships to quickly resolve issues and deliver a seamless, high-quality experience for Owners
• Create preventative maintenance work orders and schedule in accordance with our turn days
• Perform other responsibilities when duty calls; life is unpredictable!
• This is a full time salaried role offering $85,000 with an additional tools and vehicle stipend

About You:

• You possess a leader's mindset and a broad skillset: You see a problem, and take charge of the situation. You are not afraid to bring people and resources together to get the job done
• You have a can do/will do attitude: Our owners are our top priority, and when an issue arises, it's all hands on deck to ensure their experience is world-class. A willingness to help when needed is essential. This will include being available to step in on weekends and holidays
• You have an eye for detail and are not afraid to ask questions and/or suggest opportunities for improvement.
• You have the ability and willingness to travel to where the need is
• You communicate clearly and decisively to ensure all stakeholders are well informed at any given time
• You are tech savvy: You can manage work orders and update tasks on an online platform when needed, and can maintain a high level of responsiveness
• You have your own tools and equipment, a valid Driver's License, and reliable transportation
• You are able to maneuver tight spaces and lift heavy objects (up to 50lbs)
• You live in the Park City area or surrounding areas (Heber City, Midway, Kamas)
• You have experience solving various maintenance issues within single and multi-family homes
  • Pool/Spa maintenance experience preferred
  • HVAC maintenance experience preferred
  • Home Security systems experience is a plus!
  • Home Automation - installation and troubleshooting experience is a plus!

You'll love working at Pacaso because of our ...

• Competitive salary and stock options.
• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and vision insurance.
• Sponsored memberships to One Medical, Ginger and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.
• Quarterly remote team building events and L&D opportunities.

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

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