Job Description

Job Description Zendesk is seeking an exceptional Zendesk Consultant to become an integral part of our CX Accelerator Team. This pivotal role demands a deep expert in Zendesk products, capable of handson configuration and delivering innovative solutions within a startuplike, agile environment. The ideal candidate will demonstrate readiness and enthusiasm to work on client engagements for 46 weeks and be willing to travel where necessary for customer engagements. In this capacity, the Zendesk Consultant will play a crucial role in revolutionizing customer experiences through optimized Zendesk implementations. Whether your background is rooted in serving as an Assist Consultant, a Professional Services Consultant, or a techsavvy Customer Success Manager, your customercentric approach will be essential in completing each engagement, ensuring that clients are empowered and fully satisfied with their transformed Zendesk ecosystems. This role is perfect for someone passionate about transforming customer experiences and ready to take on the challenge of optimizing Zendesk implementations to impactfully transform customer operations and promises both personal and professional growth in a fastpaced and rewarding environment.

Key Responsibilities:

• Client Engagement and Consultation:
  • Collaborate with clients to understand their customer experience objectives and Zendesk platform needs.
  • Lead discovery sessions to identify pain points and opportunities for Zendesk optimization.
  • Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products.
• Handson Zendesk configuration:
  • Design, configure, and implement solutions tailored to client requirements based on Zendesk outofthebox configurations.
  • Identify opportunities for integration of Zendesk with existing client systems and workflows.
  • Engage the necessary technical resources (e.g.: TA) to support any requirements the customer has for consulting on integrations and custom solutions.
• Project Management:
  • Oversee all phases of client engagements, from initial consultation through to solution delivery.
  • Ensure projects are delivered on time, within scope, and meet client expectations.
  • Communicate effectively with clients and internal teams, providing regular updates and addressing any issues that arise.
• Training and Enablement:
  • Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively.
  • Develop and deliver documentation and other resources to support client selfsufficiency.
• Continuous Improvement:
  • Gather and analyze client feedback to drive ongoing product and service enhancements.
  • Stay uptodate with the latest Zendesk innovations and industry trends to inform client solutions.
• Travel and OnSite Engagements:
  • Be willing to travel to client sites as needed to facilitate facetoface engagements and deliver personalized service.

Key Requirements:

• Technical Expertise: Extensive handson experience configuring Zendesk products with strong SME knowledge of WEM and/or AIStrong understanding of customer support operations and CRM systems.
• Experience: Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or techsavvy Customer Success Manager.
• Experience working in an agile, startuplike environment is highly desirable.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences.
• ProblemSolving Abilities: Demonstrated ability to think critically and creatively in solving complex client challenges.
• Flexibility and Adaptability: Experience of travelling for client engagements as needed; ability to adapt to changing client needs and work environments.

Why Work With Us?

We are an exciting new team within Zendesk working in startup mode, so you get to help build this new working environment with us! We are basing this team on kindness, collaboration, encouragement and support. Our team thrives on helping customers adapt, so they can get value from an everevolving product, in a dynamic market. This role has you in the centre of Zendesk, interacting with all of the different teams! We believe in longterm career growth with phenomenal benefits that support both physical and mental wellbeing.

Compensation

The US annualized OTE (On Target Earnings) range for this position is $186,000.00$280,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.

Equal Opportunity Employer

Zendesk is an equal opportunity employer committed to fostering an inclusive and diverse workforce. Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster an inclusive and diverse workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are based in the United States and would like more information about your EEO rights under the law, please ... admonition for accommodation requests remains.

Zendesk

Job Tags

Similar Jobs