Job Description

Required Qualifications:

• 5+ years of experience in Site Reliability Engineering, DevOps, or in a similar role supporting mission-critical, high-traffic environments.
• Strong programming experience with web technologies such as:
  • Vue, Angular, or React
  • NodeJS, Python, Go, or Java
• Proven experience with monitoring, alerting, and incident management for complex systems.
• Demonstrated ability to troubleshoot and resolve production issues, driving root cause analysis and implementing effective fixes.
• Thorough understanding of all stages of software development.
• Self-motivated with the ability to work independently with minimal supervision.
• Experience leading or mentoring other engineers and influencing technical direction.
• Excellent communication skills, with a track record of building relationships, educating peers, and influencing technical direction.
• In depth understanding and passion for excellence in the WWT Core Values.
• Bachelor's degree, preferably in computer science or Management Information Systems; A combination of education, training and experience may be considered instead of a degree.
• Must be authorized to work within the (US) United States.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400 to $135,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

World Wide Technology, Inc. is currently seeking a Senior Site Reliability Engineer (SRE) for our Advanced Technology Center (ATC) Development Team. This is a great opportunity to work on complex, large-scale systems while driving reliability, performance, and operational excellence across WWT's software ecosystem. You'll join a team that values innovation, collaboration, and driving meaningful results for WWT.

About the ATC Development Team

The ATC Development team is a software development team that builds and maintains wwt.com. Through this digital experience, we highlight the value of WWT and the ATC to our customers and partners. Our platform, wwt.com, showcases and enables a variety of ATC products, including the AI Proving Ground, Cyber Range, Labs & Learning, WWT Research, and more.

In addition to product development, we collaborate closely with our Marketing team to elevate WWT's digital presence and storytelling. Together, we deliver experiences that drive engagement, support go-to-market strategy, and translate customer behavior into actionable insights. As our platform evolves, we continue to innovate across both technology and marketing initiatives to create meaningful, measurable value for our customers.

About the Role

The Senior Site Reliability Engineer (SRE) is a proactive technical expert focused on elevating the reliability and performance of the systems that power wwt.com. In this role, you'll shape and enhance the infrastructure and services behind our digital platforms, working closely with development teams to address complex technical challenges.

As a Senior Site Reliability Engineer, you have experience building and supporting distributed systems at scale, and you excel at automating operational processes. You understand how reliability and performance directly impact our business and our users, and you use this perspective to guide your work and influence engineering decisions. You are hands-on, pragmatic, and approach technology decisions with an open mind. You'll be the trusted advisor for reliability and operational excellence, frequently consulted on challenging and high-impact initiatives. You'll help teams evaluate new projects and features through the lens of reliability and performance, ensuring that our systems are resilient, scalable, and deliver a seamless experience for our users.

Responsibilities:

• Continuously seek opportunities to enhance the reliability and performance of wwt.com and our critical, high-traffic services.
• Drive improvements in key user experience metrics such as page load speed and interactivity.
• Develop and implement monitoring and alerting strategies to proactively identify and address issues before they impact users.
• Lead the triage and resolution of incidents, navigate complex production challenges, identify root causes, and implement lasting solutions.
• Collaborate with developers and QA engineers to share knowledge, influence best practices, and foster a culture of reliability and continuous improvement.
• Write code to automate tasks and solve problems, reducing manual intervention and increasing efficiency.
• Plan and execute load testing to assess system scalability and performance, thoroughly investigate any issues uncovered, and implement effective solutions.
• Take ownership of reviewing penetration test results, collaborating with relevant teams to address vulnerabilities and ensure our platforms meet high security and reliability standards.
• Guide and mentor team members, providing technical leadership and helping shape engineering decisions.
• Stay curious and committed to learning, embracing a growth mindset and encouraging innovation across the team.

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