Job Description

***We are unable to sponsor for this permanent full-time role***

***Must be ServiceNow Admin certified***

***Position is bonus eligible***

Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows.

Responsibilities:

• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Project Management: A leader managing multiple projects and work in a fast-paced environment.
• Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
• Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
• Willingness to adapt to changing business and technical priorities.

Qualifications:

• 8-10 years of relevant experience
• Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

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