Site IT Support Analyst - Help Desk Job at Belcan, Alexander, AR

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  • Belcan
  • Alexander, AR

Job Description

Job Title:

Site IT Support Analyst

Pay Rate: $24 /hr.
Location: Alexander, AR
Zip Code: 72002
Keywords: #ITSupportjobs, #ARjobs

Benefits

On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.

  • Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award-winning team with exceptional work environment. Cafeteria subsidized for low cost meals on site.
  • Six Paid Statutory Holidays after 90 days probationary period.
  • One Week Paid Vacation Bonus after 1960 regular hours.
  • Weekly pay by direct deposit.
  • Performance Reviews (and compensation reviews).


Responsibilities

Site IT Support (SIS) Analyst IV is seen as an individual contributor within its team. They are competent at managing their time, have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor they are considered a member of a group or team focused on delivering business goals by following structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work - their contribution is measured by their ability to complete the work assigned to them. The impact of their contribution is limited to the small tasks assigned and the success or failure to complete their work rarely impacts others.

Key Responsibilities
  • Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
  • Onsite Technology Support provides in-person assistance to employee end users including:
  • Responds to telephone calls, emails, and personnel requests for technical support.
  • Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
  • Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
  • Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
  • Performs pro-active monitoring of PPG's computer systems through appropriate tools.
  • Documents, tracks, and monitors problems to ensure timely resolutions.


Qualifications
  • A 4?year degree in Computer Science, Engineering, or related discipline.
  • Strong interaction and interpersonal skills specifically listening, providing guidance.
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
  • Follow company standards and apply policies consistently.
  • Strong verbal communication skills, including the ability to document operations procedures.
  • Availability to work rotating shifts and holidays.


If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Ttulo del puesto: Analista IV de Soporte de TI en Sitio (SIS)

Salario: $24/hora

Ubicacin: Alexander, AR

Cdigo postal: 72002

Palabras clave: #EmpleosSoporteTI, #EmpleosAR

Beneficios

Capacitacin en el trabajo, con formacin cruzada para otros puestos especializados y oportunidades de ascenso. El sector aeroespacial est en crecimiento y ofrecemos capacitacin y promocin interna continua.

  • Seguro mdico, dental y de la vista, opciones de ahorro para el retiro, reembolso de matrcula, aumentos por desempeo y desarrollo profesional. Equipo galardonado con un ambiente de trabajo excepcional. Cafetera con comidas a bajo costo en las instalaciones.
  • Seis das festivos pagados despus de 90 das de perodo de prueba.
  • Una semana de vacaciones pagadas adicionales despus de 1960 horas regulares.
  • Pago semanal por depsito directo.
  • Evaluaciones de desempeo (y revisiones salariales).


Responsabilidades

El Analista IV de Soporte de TI en Sitio (SIS) es considerado un colaborador individual dentro de su equipo. Son competentes en la gestin de su tiempo y poseen habilidades interpersonales y de colaboracin. No gestionan a otras personas y, por lo general, reciben una supervisin cercana. Las decisiones que toman impactan a su equipo o rea especfica de soporte. Como colaboradores individuales, se les considera miembros de un grupo o equipo enfocado en alcanzar los objetivos comerciales siguiendo procesos y procedimientos estructurados para obtener resultados. Trabajarn en tareas pequeas y aisladas, donde son los nicos responsables del trabajo; su contribucin se mide por su capacidad para completar las tareas asignadas. El impacto de su contribucin se limita a las pequeas tareas asignadas y el xito o el fracaso en la finalizacin de su trabajo rara vez afecta a otros.

Responsabilidades clave
  • Puesto de nivel inicial: sitio(s) pequeo(s) dentro del pas: resolucin diaria de incidencias y gestin de la flota segn los KPI estndar. Normalmente, complementa al analista de TI del sitio en una instalacin ms grande y requiere supervisin constante.
  • El soporte tcnico in situ proporciona asistencia presencial a los usuarios finales, incluyendo:
  • Responde a llamadas telefnicas, correos electrnicos y solicitudes de soporte tcnico del personal.
  • Brindar soporte a los usuarios finales en una variedad de temas. Identificar, investigar y resolver problemas tcnicos.
  • Mantenimiento y resolucin de problemas de usuarios, incluyendo hardware/software de PC/LAN y red de voz.
  • Diagnosticar el origen del problema mediante conversaciones con los usuarios y coordinacin con el departamento de TI interno.
  • Grupos de soporte y operaciones de la organizacin y/o con proveedores para resolver problemas.
  • Adquirir, instalar y actualizar componentes y software de PC, y planificar/responder a interrupciones del servicio y otros problemas.
  • Realizar un monitoreo proactivo de los sistemas informticos de PPG mediante las herramientas adecuadas.
  • Documentar, dar seguimiento y monitorear los problemas para garantizar su resolucin oportuna.
  • Requisitos:
  • Licenciatura de cuatro aos en Ciencias de la Computacin, Ingeniera o disciplina afn.
  • Excelentes habilidades de interaccin e interpersonales, especialmente para escuchar y brindar orientacin.
  • Descripciun del puesto (exento) - Solo para uso interno.
  • Solidas habilidades analticas para resolver rpidamente problemas tcnicos, evaluar enfoques alternativos y recomendar las soluciones ms viables y econmicas.
  • Cumplir con los estndares de la empresa y aplicar las polticas de manera consistente.
  • Excelentes habilidades de comunicacin verbal, incluyendo la capacidad de documentar procedimientos operativos.
  • Disponibilidad para trabajar en turnos rotativos y das festivos.
  • Dominio del ingls.
  • Licencia de conducir (categora B).


Si le interesa este puesto, solicite a travs del enlace "Postularse ahora". Nuestro principal objetivo es brindar soluciones de personal de calidad que contribuyan al xito de las personas, las organizaciones y las comunidades. Belcan es un proveedor lder de personal calificado para muchas de las empresas ms prestigiosas del mundo. Ofrecemos excelentes oportunidades para contratos, puestos temporales, con opcin a contratacin permanente y asignaciones directas. Somos la empresa preferida por miles de personas en todo el mundo. Para obtener ms informacin, visite nuestro sitio web en Belcan.com.

Belcan es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se considerarn en funcin de su raza, color, religin, credo, orientacin sexual, identidad de gnero, origen nacional, discapacidad, informacin gentica, embarazo, condicin de veterano o cualquier otra caracterstica protegida por las leyes federales, estatales y locales.

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Job Tags

Weekly pay, Contract work, Temporary work, Local area, Worldwide, Rotating shift,

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