Call Center Agent / Customer Service Rep Job at Swoon, Peoria, IL

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  • Swoon
  • Peoria, IL

Job Description

On-Site | Peoria, IL | 12-Month Contract

This is a night-shift, on-site contract role . The ideal candidate is a true night owl — someone who is naturally alert and focused overnight.

Schedule

  • 7:00 PM – 7:00 AM
  • Rotating schedule
  • Work 3–4 days per week
  • Enjoy 3–4 days off per week

What You’ll Do

  • Monitor safety-related video events and system alerts
  • Identify signs of fatigue or distraction and accurately classify events
  • Document findings and follow established safety procedures
  • Contact industrial site personnel when safety intervention is required
  • Work in a secure 24/7 monitoring center with a small on-site team
  • Use Microsoft Office 365, Teams, and internal systems to track and communicate information

Minimum Requirements

  • High School Diploma or GED required
  • 1–2 years of customer service, call center, or related experience
  • Strong multitasking ability (speaking and typing simultaneously)
  • Excellent attention to detail and verbal communication skills
  • Basic computer proficiency, including:
  • Browsing and interface navigation
  • Typing and data entry
  • Microsoft Office 365 and Microsoft Teams
  • Ability to accurately document and record information
  • Reliable transportation and ability to work on-site overnight

Top Skills Needed

  • Multitasking
  • Effective communication
  • Attention to detail

Job Tags

Contract work, Work at office, 3 days per week,

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