Job Description

Product Support Analyst Ads Platform

Were looking for a Product Operations Analyst to join our Advertising Product Operations team, with a focus on supporting internal users and driving operational excellence. In this role, youll be the go-to partner for troubleshooting, issue resolution, and process improvement across our advertising products. Youll collaborate closely with Product, Engineering, and cross-functional stakeholders to ensure a seamless and high-quality experience for internal teams and partners.

What Youll Do

Serve as the first line of support for product-related questions and issues within the ads organization.
Troubleshoot, investigate, and resolve technical or operational challenges, escalating when needed.
Partner with front-line teams to support complex investigations and optimize platform experiences.
Work closely with Product Managers, Engineers, and stakeholders to understand functionality and resolve issues efficiently.
Manage inbound support requests, assess priorities, and ensure timely communication and resolution.
Develop clear documentation, insights, and reports to highlight trends and inform process improvements.
Maintain strong global communication, including occasional collaboration across time zones.
Contribute to process enhancements and support tool development to improve efficiency across the organization.

What Were Looking For

3+ years of experience in product operations, technical support, or solutions engineering ideally within the ad tech industry.
Strong troubleshooting, analytical, and problem-solving skills with the ability to identify root causes.
Proficiency with tools such as Zendesk, Jira, or similar support/ticketing systems.
Excellent written and verbal communication skills with a customer-first mindset.
Proactive and accountable, with the ability to manage issues through to resolution.
Collaborative and adaptable, comfortable in a fast-paced, scaling environment.
Experience in advertising technology required.

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