Product Support Analyst - AdTech Job at SSI People, San Francisco, CA

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  • SSI People
  • San Francisco, CA

Job Description

Product Support Analyst Ads Platform

Were looking for a Product Operations Analyst to join our Advertising Product Operations team, with a focus on supporting internal users and driving operational excellence. In this role, youll be the go-to partner for troubleshooting, issue resolution, and process improvement across our advertising products. Youll collaborate closely with Product, Engineering, and cross-functional stakeholders to ensure a seamless and high-quality experience for internal teams and partners.

What Youll Do


  • Serve as the first line of support for product-related questions and issues within the ads organization.
  • Troubleshoot, investigate, and resolve technical or operational challenges, escalating when needed.
  • Partner with front-line teams to support complex investigations and optimize platform experiences.
  • Work closely with Product Managers, Engineers, and stakeholders to understand functionality and resolve issues efficiently.
  • Manage inbound support requests, assess priorities, and ensure timely communication and resolution.
  • Develop clear documentation, insights, and reports to highlight trends and inform process improvements.
  • Maintain strong global communication, including occasional collaboration across time zones.
  • Contribute to process enhancements and support tool development to improve efficiency across the organization.


What Were Looking For
  • 3+ years of experience in product operations, technical support, or solutions engineering ideally within the ad tech industry.
  • Strong troubleshooting, analytical, and problem-solving skills with the ability to identify root causes.
  • Proficiency with tools such as Zendesk, Jira, or similar support/ticketing systems.
  • Excellent written and verbal communication skills with a customer-first mindset.
  • Proactive and accountable, with the ability to manage issues through to resolution.
  • Collaborative and adaptable, comfortable in a fast-paced, scaling environment.
  • Experience in advertising technology required.


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