Job Description

Product Support Analyst Ads Platform

Were looking for a Product Operations Analyst to join our Advertising Product Operations team, with a focus on supporting internal users and driving operational excellence. In this role, youll be the go-to partner for troubleshooting, issue resolution, and process improvement across our advertising products. Youll collaborate closely with Product, Engineering, and cross-functional stakeholders to ensure a seamless and high-quality experience for internal teams and partners.

What Youll Do

• Serve as the first line of support for product-related questions and issues within the ads organization.
• Troubleshoot, investigate, and resolve technical or operational challenges, escalating when needed.
• Partner with front-line teams to support complex investigations and optimize platform experiences.
• Work closely with Product Managers, Engineers, and stakeholders to understand functionality and resolve issues efficiently.
• Manage inbound support requests, assess priorities, and ensure timely communication and resolution.
• Develop clear documentation, insights, and reports to highlight trends and inform process improvements.
• Maintain strong global communication, including occasional collaboration across time zones.
• Contribute to process enhancements and support tool development to improve efficiency across the organization.

What Were Looking For

• 3+ years of experience in product operations, technical support, or solutions engineering ideally within the ad tech industry.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to identify root causes.
• Proficiency with tools such as Zendesk, Jira, or similar support/ticketing systems.
• Excellent written and verbal communication skills with a customer-first mindset.
• Proactive and accountable, with the ability to manage issues through to resolution.
• Collaborative and adaptable, comfortable in a fast-paced, scaling environment.
• Experience in advertising technology required.

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